Money Back Guarantee contains our policy for refund.
It has two sections for better understanding of eligibility and limitations:
For all orders, satisfaction guarantee is not applicable for the VAT paid during the transaction process. This is applicable to all clients living in within the European Union. Full or a percentage of the total order fee seen in the Prices page can be refunded.
Eligibility for 100% refund is applicable if one or all of the following conditions are met:
Should the writer fail to submit the paper on time, we will re-compute the total order cost depending on the time lapsed when the document was uploaded. To further illustrate, if the paper has a six-hour deadline and our writer uploaded it on the ninth hour, the variance on the charges will be refunded. Please note that this excludes revisions.
You are given seven days to approve the paper. Approval time automatically starts from the time the last document version was completely uploaded to the project page and project timeline already lapsed. After seven days, the paper is automatically tagged in the system as approved.
For unsatisfactory quality of the output, you may create a revision request to be sent to the writer or assigned to another writer through our Customer Representatives via email. Revision request will be for free as part of the three complimentary revisions in every order. For order dispute, please contact our Customer Service Team with the subject "Escalating this order for dispute" and explaining what the dispute is all about in your email msg.
The Dispute Manager will handle all cases pertaining to dispute status of orders. Maximum time for case resolution is 14 days. If all other information or feedback required for the case is incomplete, we will consequently close the case.
You have the right to review the paper’s latest version uploaded for you and ask for necessary improvements. If you approve work once; refund can no longer be requested. You have seven days to contact our Customer Service Representatives from the time the work submitted to you and let them, hear out the situation.
If you have not got the task from Company Email ID or there is issue with the files, feel free click on Contact Us page. Customer Service Representatives can help you to be able to preview the document.
For full refund requests, please be reminded that any part of the work, the whole paper, and the supplementary references we provided during the duration of work cannot be used. Protecting our writers is part of our responsibility. In effect, these are considered our company’s property. We can decide on where to publish the paper for our benefit – whether as an online content or part of our sample works. When the paper is searched online or through a plagiarism-detecting tool, it will show our link. In addition, we see to it that our system is free from any essay database. This is applicable for all cases wherein clients ask for a full refund on finished and delivered orders.
Our commitment to you is to deliver a quality paper on time. We cannot control the decision of those who make your assessments or grades. Hence, we cannot warrant a specific grade for the paper nor entitle you to a refund in case the assessment is not in your favor.